Privacy policy

Privacy Policy for Holme Valley Cosmetics

Effective Date: 05/05/2025

At Holme Valley Cosmetics, we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our store at www.holmevalleycosmetics.co.uk ("Site").

1. Information We Collect

We collect personal information that you provide to us directly and automatically when you interact with our Site, including:

Personal Information You Provide:

  • Full Name

  • Email Address

  • Phone Number

  • Shipping and Billing Address

  • Payment Details (processed securely through Shopify Payments)

Automatically Collected Information:

  • Browsing Behavior (via cookies and analytics tools such as Google Analytics and Meta Pixel)

We collect this information when you:

  • Complete a purchase on our Site

  • Sign up for our newsletter or marketing communications

  • Fill out a contact form

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To process transactions and fulfill orders

  • To communicate with you regarding your order or account

  • To send marketing emails, promotions, and news (if you opt-in)

  • To improve our Site and services through analytics (e.g., Google Analytics, Meta Pixel)

  • To comply with legal obligations and protect our rights

3. Payment Processing

We process payments securely through Shopify Payments. Payment information is processed and stored by Shopify's payment provider and is subject to their privacy policies and security protocols.

4. Third-Party Services

We work with third-party providers to perform services related to our business. These may include:

  • Mailchimp for email marketing communications

  • Google Analytics and Meta Pixel for tracking and improving our services

  • Third-party shipping companies for delivery of products

  • Meta Ads, Google Ads, and TikTok Ads for advertising and retargeting

These third parties may have access to your data to perform their functions, but they are not allowed to use it for any other purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as Google Analytics and Meta Pixel) to improve your experience on our Site, to analyze usage, and to serve targeted ads. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of the Site.

6. Data Retention

We retain customer data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Retaining data for order history purposes (indefinitely)

  • Complying with legal obligations

  • Resolving disputes and enforcing agreements

7. Data Security

We use Shopify's built-in security features to protect your personal information. While we take reasonable precautions to protect your data, please note that no method of transmission over the Internet is completely secure. Shopify’s security practices help ensure the safety of your data during transmission.

8. User Rights & Access

Under the General Data Protection Regulation (GDPR), UK customers have the right to:

  • Access the personal data we hold about you

  • Correct any inaccurate or incomplete data

  • Request deletion of your data, subject to certain exceptions

  • Opt-out of marketing communications at any time by using the unsubscribe link in emails

To exercise any of these rights, please contact us at contact@holmevalleycosmetics.co.uk.

9. International Data Transfers

We operate primarily within the United Kingdom. If you are accessing our Site from outside the UK, please be aware that any information you provide may be transferred to, stored, and processed in the UK. By using our services, you consent to such transfers.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that we have collected personal data from a child, please contact us immediately at contact@holmevalleycosmetics.co.uk so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Holme Valley Cosmetics
Riddle Pit Farm, Penistone Road, Holmfirth, HD9 2TR, United Kingdom
Email: contact@holmevalleycosmetics.co.uk